Google, tech support, and your parents

Google has entered the tech support arena: http://www.teachparentstech.org/watch The short help videos are slick, and they’re appealing, at least to the target audience: a younger generation that is very tech savvy with parents or grandparents who are not.  One of my sons came across them and asked if I thought they would be helpful for his grandparents, who are in their 80’s.  I went to investigate. The Tech Support care package is a set of quick videos intended to make using Google products easier.  It makes sense.  You have a product.  You do a market analysis.  Where can you expand? Continue reading Google, tech support, and your parents

Online video clips

It’s time to share the pain here. I have been trying to convert my presentation from the ALA preconference program two weeks ago to a video clip and make it available online, following a suggestion from Susannah Fox. Converting it to a quicktime video wasn’t so bad, except that converting the whole thing creates a rather large file. So I decided to split it up. I finished part 1 and uploaded it to YouTube for a test, and linked to it from the North County Regional Library Sandbox to see what it looks like embedded in a page. Unfortunately, after Continue reading Online video clips